BY PHONE: Call 1-800-444-3353, Monday through Saturday, 5:00 am to 9:00 pm (PST) and Sunday, 6:00 am to 6:00 pm (PST), to speak with a friendly Customer Service representative who can help you with any order questions.
To place an order by phone, please call 1-800-423-2567, 24 Hours A Day / 7 Days A Week.
For technical product questions, please call 1-888-866-5797, Monday thru Friday, 6:00 am to 6:00 pm PST.
BY FAX: Fax your concern to 1-800-905-5215 or 1-805-445-4912.
BY MAIL: Write to: Harbor Freight Customer Service, 3491 Mission Oaks Blvd., Camarillo, CA 93011-5034.
BY EMAIL: Please click on one of the subjects below. Note: Emails are usually answered within 24-48 hours.
REMEMBER: Never send your personal information or credit card data in an email. Just provide an email address or phone number and we'll contact you.
Harbor Freight Customer Service — For order status, return labels, and other order inquiries.
Technical Questions — For info about machinery or products, or if you have a parts request generators, lathes, pressure washers or log splitters.
Parts — Request for any parts except for the above-mentioned products.
Credit — Any questions regarding open accounts or credit applications.
International Orders — For inquiries, order placement, or freight charge (All international orders are shipped by FedEx® only.)
Items On Backorder: Items indicated On Backorder are available for purchase and can be added to your cart simply by choosing the quantity you want and clicking the "Add to Cart" button. The items will be sent as soon as our warehouse receives the new shipment from the factory.
Your account WILL NOT be charged for backorder items until they ship, so you will not see a charge for those items when you place the order. However, please note that funds must be available when the items ship or your order will be cancelled.
If the backordered items you selected are discontinued or otherwise unavailable, the order will be cancelled and your account will not be charged.
If you have any questions, please contact Customer Service at 1-800-444-3353 or by emailing cs@harborfreight.com.
Return Policy:If for any reason you are not satisfied with any item purchased, you may return the insured product within 90 days for a full refund or replacement, whichever you prefer. Shipping and handling are non-refundable.
GOT ONLINE RETURNS?
TAKE THEM TO ANY HARBOR FREIGHT STORE! If you purchased an item through harborfreight.com, you can return it to any Harbor Freight store for an exchange or refund within 90 days of your purchase! Just bring the item and a copy of the order invoice and we will gladly exchange or refund the purchase, no questions asked. Buy it online—return it at the store—just one more way Harbor Freight is working to improve your customer experience!
GENERATOR RETURNS: Any generator returned for any reason after the 90 day satisfaction guarantee period will be subject to a 20% restocking charge and must be returned freight paid.
All returns require a Return Authorization Number before they can be returned to Harbor Freight Tools. Please contact Customer Service either by calling 1-800-444-3353 or by emailing cs@harborfreight.com. to receive a Return Authorization Number. Please make sure to provide your name and invoice number and a brief description of the reason(s) for the return.
