FREQUENTLY ASKED QUESTIONS

If there ar any questions you cannot find the answer to in these Harbor Freight FAQ section, feel free to call Customer Service at 1-800-444–3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT), or email at cs@harborfreight.com.

ORDER STATUS

What is the quickest way to check on my order?

You can track your order by clicking "Order Status" near the top right corner of our webpage. All you will need is your order number from your order confirmation email. Under "Track My Order," enter your order number and shipping zip code, then click the "GO" button.

If ordered by phone or through a retail store, please contact Customer Service for your order status at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT), or by email at cs@harborfreight.com.

PARTS INQUIRY

How do I order replacement parts?

Many of our products have replacement parts available for purchase. To purchase a part, please contact Customer Service at 1-800-444-3353, Monday thru Saturday 5am to 9pm (PT), Sunday 6am to 6pm (PT), or via email. Specify the product name, item number and description of the part when making your inquiry.

TECHNICAL PRODUCT SUPPORT

How do I set up my item?

If a product manual is available for an item, it will be available through the product page, located on the "Product Manual" tab.

Product Page

The manual is accessible as a PDF file. You must have a PDF viewer (e.g. Adobe Reader) to open and read the file. If you do not have PDF software, click here for a free download.

You may read the manual online, download it to your computer or print it out.

Who can help with technical product questions?

For technical product advice, call 1-888-866–5797, Monday thru Friday, 7am to 4pm (PT). For more information, please visit our Customer Service page.

ORDERING AND PAYMENT

What payment methods do you accept?

We accept MasterCard, VISA, Discover and American Express. If you would like to pay by personal check, money order, or wire transfer, please call our Customer Service Department at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT).

Will my order be charged tax?

Sales Tax applies to your order in accordance with state regulations based on the shipping destination in all states with the exception of: Alaska, Delaware, District of Columbia, Hawaii, Montana, New Hampshire, Oregon, South Dakota, and Vermont. Sales tax does not apply to orders shipped to U.S. Territories.

Factors determining the amount of tax charged on your order may include freight charges, handling charges, the type of item purchased and certain discounts. Gift cards are not subject to sales tax.

Many states require you to independently pay tax on items purchased online when tax is not collected by the retailer. Please check your state regulations for details.

If you are exempt from paying tax, a Tax Exempt Certificate needs to be emailed to TaxSupport@harborfreight.com. If you place an order online, the tax cannot be removed automatically. The most efficient way to place a tax-free order is to contact our Call Center at 1-800-423-2567, available 24 hours a day/7 days a week.

When I enter my credit card number over the Internet, is it secure?

Yes, it is a secure page. Our secure servers fully encrypt sensitive data for safe, trouble-free transactions. We utilize the latest security methods and fraud detection techniques to protect any and all information you entrust to us. Harbor Freight utilizes the Secured Socket Layer (SSL) protocol to insure the safety of your transaction. Shopping online with your credit card is safer than shopping at your local store or restaurant.

Can I use two coupons at the same time?

You can use multiple coupons on one order, but no more than one coupon per product. Limitations may apply, see coupons for details.

POLICIES

What kind of warranty do your products have?

All items are guaranteed to be as described and illustrated. If for any reason you are not satisfied with any item purchased, you may return the insured product within 90 days for a full refund or replacement, whichever you prefer. Shipping and handling are nonrefundable. Many of our products also offer additional manufacturer’s warranties. Please see our Returns & Exchanges page for more details. You may also find additional warranty information on individual product pages.

Where can I find out about your Extended Service Protection Plans?

Extended service protection plans must be acquired directly through a Harbor Freight store within 30 days of the product’s purchase date. If purchase was made online, please call 1-800-423-2567, 24 hours a day/7 days a week.

For more information regarding Extended Service Protection Plans, call 1-888-838-3421. Choose the Repair Plan or Replacement Plan, with a 1 or 2-year term. Either way, you will get extended service protection for all your Harbor Freight tools that are electrical, pneumatic, hydraulic, battery-powered or gasoline-powered.

I have an item that has a lifetime warranty, how do I get it replaced?

Please call our Customer Service Department at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT).

Will my email address be shared with other companies?

We do not disclose or share email addresses with anyone.

Will my street address be shared with other companies?

We occasionally make our customer list available to carefully screened companies and organizations whose products and activities might be of interest to you. If you'd rather not get these mailings, please copy the entire preprinted address portion of your order form, including your customer number located above your name, and send to: Mailing List Manager, Harbor Freight Tools, 26541 Agoura Rd., Calabasas CA 91302.

What if I no longer wish to be included in your mailings?

If you decide you no longer wish to receive Harbor Freight's money-saving coupons, special event notices and exciting tool offers, the best way to opt-out is to use the link at the bottom of the email messages you receive. That link provides a one-click confirmation opt-out that is instant. If you choose not to use that link, you may send an email request to mktdelano@harborfreight22.com with the word "REMOVE" in the subject line and your email address in the body. With this secondary method, it may take up to a week to remove your address from the file.

SHIPPING AND DELIVERY

How long will it take to receive my order?

Depending on where your order is being shipped to, most non-overweight shipments will take between 4-6 days to be delivered from the time your order leaves our warehouses. Overweight items that ship via truck freight can take between 1-2 weeks to be delivered. Please see our Shipping & Delivery page for more details about delivery times.

How long will it take to receive my order if I send a check or money order?

Orders paid for via check or money order usually can take up to 48 hours to process from the time they are received. Once your order is processed, standard shipping times apply. For additional details regarding payment with a check or money order, please contact Customer Service at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT), or email at cs@harborfreight.com.

How will my order be delivered?

Harbor Freight Tools uses United States Postal Service, FedEx Smart Post, FedEx Ground, FedEx Second Day, FedEx Next Day Air, or truck freight line to ship your orders to you. For more information regarding shipping options, please see our Shipping & Delivery page.

Do you ship outside the United States?

We currently ship to Canada and Australia only. Please see our Shipping & Delivery page for more details. You may also call 1-800-423-2567 Monday thru Friday 7am to 3:30pm (PT) for details or email us at InternationalOrders@harborfreight.com.

Do you ship to P.O. Box address?

No, Harbor Freight Tools cannot ship to P.O. Box addresses.

What is a lift-gate charge?

If you do not have the equipment to offload certain overweight items from the delivery truck, a truck with a lift gate must be assigned for delivery of your order and additional charges will apply. The lift-gate charge covers the cost of this special delivery.

A freight company usually contacts you 24-48 hours prior to delivery to make lift-gate arrangements.  Please assure your order has a valid daytime phone number, or voicemail box set-up. If you have questions, you may contact Customer Service at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT), Sunday 6am to 6pm (PT).

What is your return policy?

If for any reason you are not satisfied with any item purchased, you may return the insured product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-day beginning on the date of purchase or order. A 20% re-stocking fee may apply. You must provide a copy of your packing slip/invoice with the item(s) listed. Shipping and handling are nonrefundable.

Items that use flammable liquids or gases, or contain hazardous materials cannot be returned through the mail, due to safety hazards; even if the item was drained of these materials.

All returns require a Return Authorization Number before they can be returned to Harbor Freight Tools. Please contact Customer Service either by calling 1-800-444-3353 or by emailing at cs@harborfreight.com to receive a Return Authorization Number. Please make sure you provide your name,invoice number and a brief description of the reason(s) for the return.

For additional information regarding Harbor Freight’s return policy, please visit our Returns & Exchanges page.

Can I return an item to your retail store?

Yes, you can return an item purchased online by taking it to one of our retail stores. You will need to have a copy of your invoice to return an item in a retail store.

What hours are your Customer Service representatives available?

Customer Service representatives are available at 1-800-444-3353, Monday thru Saturday 5am to 9pm (PT), and Sunday 6am to 6pm (PT). For technical product advice, call 1-888-866–5797, Monday thru Friday, 7am to 4pm (PT). For more information, please visit our Customer Service page.

How can I help Harbor Freight Tools?

There are many ways you can help Harbor Freight Tools – and telling your friends about our great deals and products is one of the best ways. You can also do this online via several websites that millions of people use. These websites are:

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