ITEMS PURCHASED ONLINE
If for any reason you are not satisfied with an item purchased from Harbor Freight Tools, you may return the product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-day beginning on the date of purchase or order. You must provide a copy of your packing slip/order with the item(s) listed. Shipping and handling charges are nonrefundable.
For online and phone orders, all returns require a Return Authorization Number before they can be returned to Harbor Freight Tools. Please contact Customer Service at 1-800-444–3353, Monday thru Saturday 5am to 9pm (PT), and Sunday 6am to 6pm (PT), to receive a Return Authorization Number. Please make sure to provide your name and order number and a brief description of the reason(s) for the return.
Online purchases can also be returned to any Harbor Freight store for an exchange or refund within 90 days of your purchase. A 20% re-stocking fee may apply. Just bring the item along with the order packing slip/order and we will gladly exchange or refund the purchase.
A specific list of items for which the 20% re-stocking fee is applicable is subject to change at any time. For items subject to the re-stocking fee, the fee will be waived if any of the below conditions are met:
- The item is unopened and in new condition;
- The item is exchanged for an upgrade in the same category;
- The item is being returned/exchanged under an Extended Service Plan;
- The item is being returned/exchanged due to a manufacturer defect;
ITEMS PURCHASED in STORE
If for any reason you are not satisfied with an item purchased from Harbor Freight Tools, you may return the product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-day beginning on the date of invoice. A 20% re-stocking fee may apply. You must provide the original receipt to receive an exchange or refund.
Things to Know:
- Proof of purchase is required for all returns and exchanges;
- Merchandise may be returned within 90 days of purchase for a refund or exchange in the original tender. Check and debit card purchases may be refunded in cash;
- A valid government issued ID must be presented at the time of return;
- Shipping and handling charges are nonrefundable.
- For safety reasons, items cannot contain oil or gas in them at the time of return or exchange;
- Select items will be subject to a 20% re-stocking fee. See an associate for details;
- The manager has the right to refuse returns of any item, at any time, for any reason;
Hand Tool Lifetime Warranty
Lifetime Warranty on Hand Tools — We guarantee our Hand Tools to be free from defects in material and workmanship for the life of the product. Limitations apply. Harbor Freight Tools will replace any hand tool that fails to properly work during the lifetime of the original purchaser. In the event an identical item is not available as a replacement: Harbor Freight Tools reserves the right to substitute a substantially similar item in its place. This warranty gives you specific legal rights and you may have other rights that vary from state to state.
Limited 90-Day Warranty
Harbor Freight Tools makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 90 days beginning on the date of purchase or order.
This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.
To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase (e.g. in-store receipt or packing slip/invoice), date and an explanation of the complaint must accompany the merchandise.
If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
EXTENDED SERVICE PROTECTION (ESP)
Extended service protection plans must be acquired directly through a Harbor Freight store within 30 days of the product's purchase date. If purchase was made online, please call us at 1-800-423-2567, 24 hours a day/7 days a week.
For plans purchased prior to December 1, 2011 — call 1-888-838-3421 and select option "3".
For plans purchased on or after December 1, 2011 — Our Extended Service Protection plan provides you with 1 or 2 years of coverage that extends beyond the manufacturer's warranty.
Replacement Plans for products $499.99 and under:
- Fast and easy in-store replacement
- If your product fails during coverage, a replacement product of like kind and quality, a Harbor Freight Tools gift card or a refund up to the original purchase price will be issued
- Protects your product from normal wear and tear, failure and product defects
Repair Plansfor products over $500*:
- Covers functional parts and labor coverage
- No deductibles or hidden fees
- Conveniently located service centers
- On-site repair option available with fee
*If the product cannot be repaired within 30 days, a new product of equal or similar features, capacity, specifications and/or efficiency and functionality will be provided. If a replacement product is not available, we will either issue a Harbor Freight Tools gift card or provide a refund up to the actual cash value of the product, not to exceed the original purchase price of the covered item. Replacement of product deems plan fully performed. Repair on non-original manufacturer or remanufactured parts is allowed. Please see Terms and Conditions for more details. In TX, the obligor is Federal Warranty Service Corporation.